I WANT MY MONEY - KAELO IS THE WORST

i had the worst experience them i wont recommend them to anyone - ive been struggling now for 2 weeks with a refund everyday there is documents missing i have so much tickets no one can pick up the invoice of my bank confirmation letter im just so upset can someone from Kaelo call me i want my money back - the service from Kaelo its the worst .... i spoke to a lady by the name of Ntombi this morning she advised me that the refund will be paid before 12 i called again before 12 i spoke to another lady Nthabeleng she made me hold on the line for 30 minutes & 39 seconds only to tell me that they never received any documents and i need to send the documents again to *** or ***

i just want my money