TM
Thembene M

1 reviews | Active since Sept 2022

08 Nov 2022, 10:58

I regret daily

I’m back here. 3 months later and I still haven’t received my cards.

The call phone calls that aren’t being answered are top of the cream! The automated messages are the worst!

What must one do to receive proper service?? Yet our money is being debited every month!!!

0
Replies (4)
Kaelo
Kaelo's reply08 Nov 2022, 11:04
Official
Dear Thembene, 

We are very sorry to hear about your most recent experience. Kindly let us know if you are on Kaelo Health or Kaelo Gap so that we can follow up with our team and contact you as soon as possible. 

The Kaelo Team 
TM
Thembene M's update08 Nov 2022, 11:10
Reviewer Update
Kaelo health
Kaelo
Kaelo's reply08 Nov 2022, 11:16
Official
Thank you. 

We have informed our team and will provide feedback. 

The Kaelo Team
Kaelo
Kaelo's reply14 Nov 2022, 13:51
Official
Good day Thembene,

Please email us your policy number privately at ***. So that we can look further into the matter.