I have been a client...

I have been a client since 2020 and submitted a claim for the first time and am very disappointed, have still not received payment, received confirmation on 13 December to say it’s been finalised, Kaelo have never had to wait for my premium to be paid each month, which they have already deducted but over the Christmas period the skeleton staff went into a ‘coma’ please can I be paid Sue Gardiner