Hurt and frustrated by Kaelo’s poor service and empty promises

I am so so disappointed with Kaelo! The purpose of taking gap cover and paying every month is to avoid stress that comes with hospital shortfalls however Kaelo is causing me more heartache. I have not received any communication from them, I am the one always calling them to make follow ups. Last week I was told my claim has been approved, the next day the claim is on que with the manager, yesterday they said claim will be paid. Today it’s another story! I am so frustrated and I would not recommend anyone to take cover with Kaelo! This is my first experience claiming and I’m receiving such poor service. After this I am cancelling this policy