Hospital not accepting this cover

Good Day

I took up a policy last week and was provided with a list of hospitals (also available on your website) within my vicinity. Lenmed and Daxina in Lenasia South. Both these hospitals advised me that they do NOT take this cover. In fact, Lenmed said the do not accept any medical insurance at all. I will have to make a cash payment then claim from you (which defies the whole point of taking this cover). Your customer service department takes me from pillar to post and not being able to assist me with this issue. I need to know where I stand with regards to hospital covers as these are close to my house