WM
Warren M
1 reviews | Active since Apr 2015
16 Oct 2023, 15:04
Horrible customer service
I would really like to be connected urgently regarding two weeks of poor customer service in your call Center based at - Unit 3, Ibis House, The Estuaries, Century City, Cape Town.
I’ve recorded from my other iPhone the call and how I was treated while looking for assistance for processing a chronic medical emergency.
I’d like you to please investigate this matter as this would ruin the reputation of your service.
Helpful (0)
Replies (2)0
Replies (2)
Kaelo's replyOfficial
16 Oct 2023, 15:27Hi Warren, we sincerely apologise for the service you have experienced.
Our team has been alerted and they will reach out to you as soon as possible.
The Kaelo Team.
Our team has been alerted and they will reach out to you as soon as possible.
The Kaelo Team.
Kaelo's reply16 Oct 2023, 15:27
Official
Hi Warren, we sincerely apologise for the service you have experienced.
Our team has been alerted and they will reach out to you as soon as possible.
The Kaelo Team.
Our team has been alerted and they will reach out to you as soon as possible.
The Kaelo Team.
Kaelo's replyOfficial
23 Oct 2023, 10:55Good day Warren, our team has contacted you regarding your medication.
Again, we apologise for the inconvenience and we hope to have best resolved the matter. Please do not hesitate to contact us in future.
The Kaelo Team
Again, we apologise for the inconvenience and we hope to have best resolved the matter. Please do not hesitate to contact us in future.
The Kaelo Team
Kaelo's reply23 Oct 2023, 10:55
Official
Good day Warren, our team has contacted you regarding your medication.
Again, we apologise for the inconvenience and we hope to have best resolved the matter. Please do not hesitate to contact us in future.
The Kaelo Team
Again, we apologise for the inconvenience and we hope to have best resolved the matter. Please do not hesitate to contact us in future.
The Kaelo Team