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ME
Musa E

1 reviews | Active since May 2014

08 Sept 2023, 17:21

Good job at *****ing my money

Wow you guys got me go.

14 days from 1 August when I signed up to cancel.

Policy only starts 1 September.

Benefits starts 1 October.

Wow.

So it's over a month waiting period before can use the benefits of policy.

Essentially a month waiting to use emergency on policy.

Way to go.

And now sit with hospital bills due to emergency in August and a debit premium which won't be refunded.

Thanks for everything.

Send me confirmation once cancellation done.

PS: Don't fall this company. Worst ever!!!!! *******.

0
Replies (3)
Kaelo
Kaelo's reply08 Sept 2023, 17:33
Official
Hi Musa E, 

We sincerely apologise for the experience you have had with us. 

Please be informed that our team has been alerted and they will assist as soon as possible. 

The Kaelo Team
ME
Musa E's update09 Sept 2023, 12:25
Reviewer Update
You need to listen to the call recording of me being signed up.
This is not ethical.
And send me the call recording as well.
These accounts need to be resolved by you as you have promised a service and are not delivering and taking the easy way out by giving me the dates which I understand.
Noone has even called me regarding the issue, a thorough investigation needs to be done regarding this.

Thank you.
Once call has been heard, you will see I was told I am covered for emergencies until benefits start date.
Kaelo
Kaelo's reply12 Sept 2023, 09:10
Official
Good day Musa Engel, 

Please note that our team has been alerted and will further communicate with you on the status of your complaint via email. 

Again, we sincerely apologise for the experience you have had with us. 

The Kaelo Team