FOR THE SAKE OF KAELO'S FUTURE

I'm extremely disappointed with the customer service I've received from Kaelo. Despite submitting the required documents for a refund, I've been met with a repetitive and unhelpful response, requesting the same information over and over.

It's alarming to experience such a lack of understanding and efficiency from the claims team. The inconsistency between the prompt responses to online reviews and the subpar service is striking.

I urge Kaelo to investigate the root cause of this issue, whether it's inadequate training, insufficient staffing, or other operational challenges. As a customer, I deserve better.

To improve the situation, I suggest considering a shake-up in the customer service team, potentially bringing in fresh perspectives or expertise. Until then, I hope Kaelo will take my feedback seriously and work towards providing the level of service that customers expect.