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Dikeledi P

1 reviews | Active since Nov 2020

26 Nov 2020, 16:23

FEEDBACK ON CLAIM

Kaelo Gap Cover has the worst claims service... My claim was part paid early in the month and they asked for additional information, our broker gave the additional information 2 weeks back, escalations responded on Monday and said they are looking into my matter and according to the automated email I got, a response takes 8 hours at escalations, 3 days later..still no response.Ever since the beginning of my claim all I have had is bad service, no feedback and the consultants hardly know what they are talking about.I am so fed up with their service and this is not the first claim I have had with them..I was dissatisfied the first time around and I am still dissatisfied this time around. IT IS SO FRUSTRATING...LACK OF FEEDBACK!!!!!!

0
Replies (9)
Kaelo
Kaelo's reply26 Nov 2020, 16:26
Official
Good day,

We are so sorry to hear about your experience. Please note our team will be in contact with you.

Take care & Be safe.
DP
Dikeledi P's update30 Nov 2020, 11:26
Reviewer Update
Wow...Until today, still no phone call or feedback from Kaelo. REALLY PATHETIC SERVICE!!!!
Kaelo
Kaelo's reply30 Nov 2020, 11:30
Official
Good day, 

We assure you our Executive team will be in contact with you.

Take care & Be safe.

DP
Dikeledi P's update03 Dec 2020, 20:17
Reviewer Update
Good Evening...Kaelo escalation team has still not given me an outcome on my claim....How many more messages will I leave on this platform to be able to get feedback from Kaelo???I am next going to report this matter to the Ombudsman, this is utter nonsense!!!
Kaelo
Kaelo's reply04 Dec 2020, 08:36
Official
Good day,

Please kindly check you junk mail/spam folder for feedback from our team, we will also make contact with you as soon as possible.

Take care & Be safe,
DP
Dikeledi P's update04 Dec 2020, 09:20
Reviewer Update
Please note I have not received any reply on spam/junk...Every 2 days I follow up myself because no one gets back to me. A person by the name Kercia Charles has been the one that responds to emails only after I send her a follow up email. The worst part is even the contact center has consultants that don't even know what a person is talking about, they are never able to give proper feedback.Managers never call back even Kercia Charles has never called me back despite many messages I have left for her to call me back...I am lost for words straight...I will still state again that I had the worst claims experience with Kaelo last year and it is happening again this year...Lack of feedback, I am the client but I need to beg for some type of feedback...Any feedback is fine, I just need to know what is happening with my matter....
Kaelo
Kaelo's reply04 Dec 2020, 09:29
Official
Good day Dikeledi,

We understand your frustration and  sincerely apologise, we assure you we do not take this lightly and will ensure immediate resolution.

Kind Regards,
DP
Dikeledi P's update04 Dec 2020, 12:11
Reviewer Update
Dear Kaelo...Thank you for the feedback and outcome of my claim, its disappointing however I will draft a response to the relevant platform. I am glad I was heard as a customer.
Kaelo
Kaelo's reply04 Dec 2020, 12:13
Official
Good day Dikeledi,

Thank you for your valuable feedback.

Take care & Be safe.