Extremely Poor Service!!

Extremely Poor service (or should I say no service) received from Kaelo Gap after many years of payment. Now that I claim, I'm being given the run around like crazy... From "sorry we missed our deadline we have a backlog" to "your claim has been escalated, you'll have feedback in 2 days" to "our systems are being upgraded we still don't have visibility on your claim"... And many many more. Their turn around for claim processing and payment is something like 6 - 10 days, mine is a month old and again today the latest agent Demakatso Lisingwe tells me "it's been processed, you'll get feedback in 2 days". I don't know how many times I've heard this. Of course, no point trying to escalate because their manager, Dorcas Nzimane is never available to assist clients. Dorcas just holds a title of Claims Manager, when it comes to availing herself to do the job... Forget it... You'll never reach her. She's either always in a meeting or just not available to take your call, pathetic! I'm starting to think I've waisted my many years of paying for this Gap Cover with this company because it looks like they have no intention of paying my claim. Perhaps it's a **** and I've been dooped. I don't recommend this company to anyone if you're ever planning on claiming in the future! No one will be interested in assisting u and the agents are well trained in giving u the run around and never getting back to you. Pathetic!