DONT PAY CLAIMS POOR SERVICE

I submitted a claim for the shortfall of there anesthetist for an operation I had in August 2024, which Kaelo gap rejected based on stupid excuses, even after they requested an official letterhead from my medical aid explained how the doctor billed, I am still waiting, I spent weeks fighting this claim, with very poor service, they never call you back. I am now at the stage of taking legal action against them and also going to my CEO as we have thousands of members with them and show them what I have to go through to get a claim paid for reference my policy number is KGP***