MM
Masingita M
1 reviews | Active since Sept 2021
14 Jul 2023, 08:12
Don't get KaeloGap
If you are on Hellopeter trying to decide whether KaeloGap is a cover that will help you. It won't. The only reason I havent cancelled is because my employer uses them as a service provider. Other than that they don't pay out claims and their rejections are not only automated but they don't provide valid reasons. Choose another service provider and thank me later.
Helpful (0)
Replies (13)0
Replies (13)
Kaelo's replyOfficial
14 Jul 2023, 08:33Good day Masingita M, we sincerely apologise for the service you have experienced.
Our team will reach out to you as soon as possible.
The Kaelo Team
Our team will reach out to you as soon as possible.
The Kaelo Team
Kaelo's reply14 Jul 2023, 08:33
Official
Good day Masingita M, we sincerely apologise for the service you have experienced.
Our team will reach out to you as soon as possible.
The Kaelo Team
Our team will reach out to you as soon as possible.
The Kaelo Team
MM
Masingita M's updateReviewer Update
14 Jul 2023, 14:46No has called me, thanks.
MM
Masingita M's update14 Jul 2023, 14:46
Reviewer Update
No has called me, thanks.
Kaelo's replyOfficial
14 Jul 2023, 14:51Good day Masingita, our team has attempted to contact you but could not get through to you, kindly check you email as an email was sent.
Kaelo's reply14 Jul 2023, 14:51
Official
Good day Masingita, our team has attempted to contact you but could not get through to you, kindly check you email as an email was sent.
MM
Masingita M's updateReviewer Update
15 Jul 2023, 08:56KaeloGap not only lies but is too busy to call paying customers. They have responded on this post as a social media stunt. No one has called me. You have all my details, please.
MM
Masingita M's update15 Jul 2023, 08:56
Reviewer Update
KaeloGap not only lies but is too busy to call paying customers. They have responded on this post as a social media stunt. No one has called me. You have all my details, please.
Kaelo's replyOfficial
17 Jul 2023, 10:40Good day Masingita,
Kindly confirm if you have not received an email as yet even when checking your spam? Please do let us know the best time to contact you as well.
The Kaelo Team
Kindly confirm if you have not received an email as yet even when checking your spam? Please do let us know the best time to contact you as well.
The Kaelo Team
Kaelo's reply17 Jul 2023, 10:40
Official
Good day Masingita,
Kindly confirm if you have not received an email as yet even when checking your spam? Please do let us know the best time to contact you as well.
The Kaelo Team
Kindly confirm if you have not received an email as yet even when checking your spam? Please do let us know the best time to contact you as well.
The Kaelo Team
MM
Masingita M's updateReviewer Update
17 Jul 2023, 10:44I have received the email. I'm not satisfied. I'm awaiting a call.
MM
Masingita M's update17 Jul 2023, 10:44
Reviewer Update
I have received the email. I'm not satisfied. I'm awaiting a call.
Kaelo's replyOfficial
18 Jul 2023, 14:51Kindly let us know the best time to contact you.
Kaelo's reply18 Jul 2023, 14:51
Official
Kindly let us know the best time to contact you.
MM
Masingita M's updateReviewer Update
18 Jul 2023, 15:46You may contact me at any time
MM
Masingita M's update18 Jul 2023, 15:46
Reviewer Update
You may contact me at any time
MM
Masingita M's updateReviewer Update
19 Jul 2023, 10:11Still nothing!
MM
Masingita M's update19 Jul 2023, 10:11
Reviewer Update
Still nothing!
MM
Masingita M's updateReviewer Update
21 Jul 2023, 14:19You would swear I haven't paid the way I'm being treated. WOW, really shocked.
MM
Masingita M's update21 Jul 2023, 14:19
Reviewer Update
You would swear I haven't paid the way I'm being treated. WOW, really shocked.
Kaelo's replyOfficial
24 Jul 2023, 09:41Good day Masingita, we apologise for the experience you have had. As our team is struggling to get a hold of you on mobile, please expect email communication, so that you can confirm your cell number with them.
Kaelo's reply24 Jul 2023, 09:41
Official
Good day Masingita, we apologise for the experience you have had. As our team is struggling to get a hold of you on mobile, please expect email communication, so that you can confirm your cell number with them.
MM
Masingita M's updateReviewer Update
27 Jul 2023, 13:47My matter was resolved. Thank you to Siphiwe Chili for resolving the matter and taking the time to handle it with care. He apologised on behalf of Kaelo and I appreciate it.
With that being said, I would still not recommend Kaelo as a service provider. The level of urgency with which they handle matters is non-existent. Their call centre department is inefficient and their call centre staff does not know how claims work. Save your money and shop around for a provider that knows how to handle sensitive matters. No paying customer should have to fight as much as I did.
With that being said, I would still not recommend Kaelo as a service provider. The level of urgency with which they handle matters is non-existent. Their call centre department is inefficient and their call centre staff does not know how claims work. Save your money and shop around for a provider that knows how to handle sensitive matters. No paying customer should have to fight as much as I did.
MM
Masingita M's update27 Jul 2023, 13:47
Reviewer Update
My matter was resolved. Thank you to Siphiwe Chili for resolving the matter and taking the time to handle it with care. He apologised on behalf of Kaelo and I appreciate it.
With that being said, I would still not recommend Kaelo as a service provider. The level of urgency with which they handle matters is non-existent. Their call centre department is inefficient and their call centre staff does not know how claims work. Save your money and shop around for a provider that knows how to handle sensitive matters. No paying customer should have to fight as much as I did.
With that being said, I would still not recommend Kaelo as a service provider. The level of urgency with which they handle matters is non-existent. Their call centre department is inefficient and their call centre staff does not know how claims work. Save your money and shop around for a provider that knows how to handle sensitive matters. No paying customer should have to fight as much as I did.
Kaelo's replyOfficial
02 Aug 2023, 13:49Good day Masingita, thank you for the feedback and we are happy to have been able to assist.
We take all your recommendations seriously and our team has been informed to best improve.
We take all your recommendations seriously and our team has been informed to best improve.
Kaelo's reply02 Aug 2023, 13:49
Official
Good day Masingita, thank you for the feedback and we are happy to have been able to assist.
We take all your recommendations seriously and our team has been informed to best improve.
We take all your recommendations seriously and our team has been informed to best improve.