LR
Lee-Ann Rossouw
1 reviews | Active since Jul 2011
09 May 2023, 09:20
Do not refund
Good day I was supposed to be refunded for a claim and I've followed up twice now and absolutely no response. My reference is ***. Please sort this out asap.
Helpful (0)
Replies (5)0
Replies (5)
Kaelo's replyOfficial
09 May 2023, 10:27Hi Lee-Ann Rossouw,
We sincerely apologise for the service you have experienced and understand the frustration.
We have alerted our team to look further into the matter and you will be contacted as soon as possible.
The Kaelo Team
We sincerely apologise for the service you have experienced and understand the frustration.
We have alerted our team to look further into the matter and you will be contacted as soon as possible.
The Kaelo Team
Kaelo's reply09 May 2023, 10:27
Official
Hi Lee-Ann Rossouw,
We sincerely apologise for the service you have experienced and understand the frustration.
We have alerted our team to look further into the matter and you will be contacted as soon as possible.
The Kaelo Team
We sincerely apologise for the service you have experienced and understand the frustration.
We have alerted our team to look further into the matter and you will be contacted as soon as possible.
The Kaelo Team
LR
Lee-Ann Rossouw's updateReviewer Update
16 May 2023, 20:59I received a response to my complain as well as confirmation that I would be refunded 10/05 and the money would appear in my account 12/05. No such refund has been received. What a disappointment, such a waste of time and money. So dot sign up with this insurance company, lip service only.
LR
Lee-Ann Rossouw's update16 May 2023, 20:59
Reviewer Update
I received a response to my complain as well as confirmation that I would be refunded 10/05 and the money would appear in my account 12/05. No such refund has been received. What a disappointment, such a waste of time and money. So dot sign up with this insurance company, lip service only.
Kaelo's replyOfficial
17 May 2023, 08:25Hi Lee-Ann, we apologise for the delay. We will check with our team as soon as possible to assist.
Kaelo's reply17 May 2023, 08:25
Official
Hi Lee-Ann, we apologise for the delay. We will check with our team as soon as possible to assist.
LR
Lee-Ann Rossouw's updateReviewer Update
01 Jun 2023, 08:14I was asked to provide a statement showing that I have not received my refund. I have done so and the Escalations department is silent. I think referring this matter to the ombudsman is the next step. It's inexplicable that companies the size of Kaelo, Primecure and Dischem withholds refunds after the customer has followed all the requirements. The reference is wf_*** and its been more than 8 hours since I've sent the statement.
LR
Lee-Ann Rossouw's update01 Jun 2023, 08:14
Reviewer Update
I was asked to provide a statement showing that I have not received my refund. I have done so and the Escalations department is silent. I think referring this matter to the ombudsman is the next step. It's inexplicable that companies the size of Kaelo, Primecure and Dischem withholds refunds after the customer has followed all the requirements. The reference is wf_*** and its been more than 8 hours since I've sent the statement.
Kaelo's replyOfficial
01 Jun 2023, 14:04Hi Lee-Ann, we will ensure that our team contacts you.
The matter has been escalated so that our team can assist.
The Kaelo Team
The matter has been escalated so that our team can assist.
The Kaelo Team
Kaelo's reply01 Jun 2023, 14:04
Official
Hi Lee-Ann, we will ensure that our team contacts you.
The matter has been escalated so that our team can assist.
The Kaelo Team
The matter has been escalated so that our team can assist.
The Kaelo Team