Disgusting service-Pay for what you promised

The reason I gave gap cover a 1 is because I can't give them a negative 100. This is the most pathetic service ever. I sent 2 claims to kaelo and followed up several times and was told that it's by the assessors. Then I called and was told the claim will be paid but this was after a month. Then they inform me that there is another document outstanding. After a month? I then emailed the COO Mumtaz Jordan who didnt even have the decency to reply. I was contacted by their complaint division who by the way are not any better. Eventually they paid my one claim but did not pay the other. I followed up twice and was to by Prince not to call because they have all the documents and will pay. Guess what nothing is still paid. Kaelo does not know anything about customer service or treating the client fairly. They are *********** people who evade paying claims. I am so sick of their apologies, if they say sorry again I am going to scream. All I want is to be paid for my claim. Deliver on the product you sell. I have all the evidence of the claim and will take this further. This level of incompetence is disgusting.