EH
Emlyn H
1 reviews | Active since May 2017
20 Feb 2024, 10:45
Disgusting Service
Alert to anyone wanting GAP Cover please do thorough research on Sanlan Kaelo Gap Cover should you be considering them. Absolutely disgusting service on claim submissions then to discover another player in the claim chain Med Claim Assist (MCA) Still waiting to be covered since our first communication with Kaelo since 17 Jan 2024 let alone all the telephone calls to them and number of consultants we've spoken to including a so called manager. So much for their 7 to 14 day processing claim process and procedures !!! Sanlam please get your act together with Kaelo who is carrying and tarnishing your name and reputation.
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Replies (5)0
Replies (5)
Kaelo's replyOfficial
20 Feb 2024, 10:56Good day Emlyn,
We are extremely sorry about the service you have received. We take all feedback very seriously and want to assist where we can.
Please email your contact details to *** and we will also alert our team on our side so that they can get in touch with you as soon as possible.
The Kaelo Team
We are extremely sorry about the service you have received. We take all feedback very seriously and want to assist where we can.
Please email your contact details to *** and we will also alert our team on our side so that they can get in touch with you as soon as possible.
The Kaelo Team
Kaelo's reply20 Feb 2024, 10:56
Official
Good day Emlyn,
We are extremely sorry about the service you have received. We take all feedback very seriously and want to assist where we can.
Please email your contact details to *** and we will also alert our team on our side so that they can get in touch with you as soon as possible.
The Kaelo Team
We are extremely sorry about the service you have received. We take all feedback very seriously and want to assist where we can.
Please email your contact details to *** and we will also alert our team on our side so that they can get in touch with you as soon as possible.
The Kaelo Team
Kaelo's replyOfficial
20 Feb 2024, 11:06Thank you, we have alerted our team and they should be able to assist as soon as possible. Please let us know if you haven't received any feedback within the next 24hrs.
Kaelo's reply20 Feb 2024, 11:06
Official
Thank you, we have alerted our team and they should be able to assist as soon as possible. Please let us know if you haven't received any feedback within the next 24hrs.
EH
Emlyn H's updateReviewer Update
26 Feb 2024, 09:21As of this morning Kaelo has covered some BUT still in error.
so here we go again.....
so here we go again.....
EH
Emlyn H's update26 Feb 2024, 09:21
Reviewer Update
As of this morning Kaelo has covered some BUT still in error.
so here we go again.....
so here we go again.....
Kaelo's replyOfficial
07 Mar 2024, 08:25Hi Emlyn, apologies for the experience you have had. Please confirm if it has now been resolved, so that we can check with our team?
Kaelo's reply07 Mar 2024, 08:25
Official
Hi Emlyn, apologies for the experience you have had. Please confirm if it has now been resolved, so that we can check with our team?
EH
Emlyn H's updateReviewer Update
07 Mar 2024, 08:43The ommited portion of the claim has still not been resolved despite calls to Kaelo and then a discussion with the team leader Lameez on Monday 4th March who undertook to refer claim to Assessor and get back to me by the next close of business day with an update but still waiting as of today 7 March. Received no follow-up up call or email.
EH
Emlyn H's update07 Mar 2024, 08:43
Reviewer Update
The ommited portion of the claim has still not been resolved despite calls to Kaelo and then a discussion with the team leader Lameez on Monday 4th March who undertook to refer claim to Assessor and get back to me by the next close of business day with an update but still waiting as of today 7 March. Received no follow-up up call or email.