Disgusting hurt disappointed kealo service make me sick

On the 9 October 2023 I decided to call customer service to check how many GP visits I have left. Only to wait over an hour to get to a agent provided my ID he put me on hold for 15mins only for him to tell me he can't get my information , his currently experiencing system issue "please drop the phone and call back" mind you I had to wait over a hour to get to him hmmmmm. Didn't offer to transfer me to a different agent wow.

Did as advised took my airtime again called waiting same time frame got to an RUDE agent Lerato she confirmed my remining visits. I then asked her to check if my last vist in August Was paid for reason been I never received A confirmation email that my Doctor was paid She bold said no it was not paid we never authorized the visit this means you will be liable and we also counting that day as part of the visit because you saw the doctor, i then asked how do i pay for something you didnt authorized "No mam you liable" i told her in August I went to my same Dicor receptionist call kaelo Call center she was told i will receive a sms Till this day I'm waiting for the sms . Since im very sick what must i do she transferred me to "authorized department " request a Authorized Visit for today only to be purr to a nurse She told me she can't help me she has a client waiting for her call dropped . I'm so 😡 angry hurt and disgusted by the service this is just half of my story I can write a book about this company.