Disgraceful refund process
Disgraceful Service.I have summitted a refund on the 9/6/2021 together will all supporting documents and called in to confrim if all was in order and they said its fine and they will proceed with the refund.To date nothing has been done.I call in today and Spoke to Thulani and he said that the refund hasn't been processed as yet.This is not the kind of service that is expected from Kaelo.I need this refund done today.
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Kaelo's replyOfficial
05 Jul 2021, 11:16Good day,
This serves as a formal apology for the service failures experienced from Kaelo and the challenges faced with feedback from our operations team. Our service to our valued members is of utmost importance and it is therefore extremely disappointing to us that we have failed to service you effectively.
Please note our team will be in contact with you shortly.
Take care and Be safe.
This serves as a formal apology for the service failures experienced from Kaelo and the challenges faced with feedback from our operations team. Our service to our valued members is of utmost importance and it is therefore extremely disappointing to us that we have failed to service you effectively.
Please note our team will be in contact with you shortly.
Take care and Be safe.
Best regards,
Kaelo's reply05 Jul 2021, 11:16
Official
Good day,
This serves as a formal apology for the service failures experienced from Kaelo and the challenges faced with feedback from our operations team. Our service to our valued members is of utmost importance and it is therefore extremely disappointing to us that we have failed to service you effectively.
Please note our team will be in contact with you shortly.
Take care and Be safe.
This serves as a formal apology for the service failures experienced from Kaelo and the challenges faced with feedback from our operations team. Our service to our valued members is of utmost importance and it is therefore extremely disappointing to us that we have failed to service you effectively.
Please note our team will be in contact with you shortly.
Take care and Be safe.
Best regards,