Disappointed

Been with Iwyeze from 2021 haven’t had a claim since , was told that we are now moving to Kaelo and no changes to current cover , but wow the lack of service and confusion by the agents not mention the automatic response, put in a claim over 3 weeks ago no feedback only genetic response to say claim was received I have to call in all the time to check on progress and the agents just say it’s in process noting else’s so frustrating that you can put your claim online but can’t track progress online .