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Roselyn W
1 reviews | Active since Jan 2024
26 Jan 2024, 09:01
Dis-Chem Kaelo
I joined dischem health cover wich is partnered with Kaelo. A paying for lifestyle benefits like extra. When I got to the till with item on extra, I did not receive the 20% off benefit on pampers products and Johnsons products I was buying for my child. Customer care was called but the matter was not resolved. I payed full amount. I reported the matter and till today no response.
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Replies (3)
Kaelo's replyOfficial
26 Jan 2024, 09:21Hi Roselyn,
We are sorry to hear that and will ensure that the matter is urgently rectified.
The Kaelo Team
We are sorry to hear that and will ensure that the matter is urgently rectified.
The Kaelo Team
Kaelo's reply26 Jan 2024, 09:21
Official
Hi Roselyn,
We are sorry to hear that and will ensure that the matter is urgently rectified.
The Kaelo Team
We are sorry to hear that and will ensure that the matter is urgently rectified.
The Kaelo Team
RW
Roselyn W's updateReviewer Update
26 Jan 2024, 10:31Ensure how? I have been reporting it. Sending emails and calling your customer care. No one is assisting
RW
Roselyn W's update26 Jan 2024, 10:31
Reviewer Update
Ensure how? I have been reporting it. Sending emails and calling your customer care. No one is assisting
Kaelo's replyOfficial
26 Jan 2024, 10:39We have escalated the matter so that our team can further investigate and contact you.
Again, we sincerely apologise.
The Kaelo Team
Again, we sincerely apologise.
The Kaelo Team
Kaelo's reply26 Jan 2024, 10:39
Official
We have escalated the matter so that our team can further investigate and contact you.
Again, we sincerely apologise.
The Kaelo Team
Again, we sincerely apologise.
The Kaelo Team