AS
Anonymous S
1 reviews | Active since Nov 2019
27 Feb 2023, 14:15
Dis-Chem Health, A disappointed.
I'm disappointed. I wasn't told of a waiting period when I app**** for /opened the Dis-Chem Health Medical Insurance Policy. Now that my partner is not well and is an independent, it's only now that I find out that we have been paying but we cannot use the policy because there is a waiting period. A simple thing was required, just be transparent with the policy holder that they have to wait a few months before getting the benefits.
I'm totally upset with this. We are paying but cannot use the benefits, that alone appears as **** because we were not told from the get go of the waiting period.
Helpful (0)
Replies (1)0
Replies (1)Kaelo's replyOfficial
27 Feb 2023, 14:38Good day Anonymous S,
We are very sorry to hear about your experience and understand the frustration.
Communication regarding the waiting period is sent out on all documents and available on the website: https://dischemhealth.co.za/faq/. We apologise that it was not communicated effectively.
We have alerted our team to provide more information pertaining your policy and waiting period moving forward.
The Kaelo Team
We are very sorry to hear about your experience and understand the frustration.
Communication regarding the waiting period is sent out on all documents and available on the website: https://dischemhealth.co.za/faq/. We apologise that it was not communicated effectively.
We have alerted our team to provide more information pertaining your policy and waiting period moving forward.
The Kaelo Team
Kaelo's reply27 Feb 2023, 14:38
Official
Good day Anonymous S,
We are very sorry to hear about your experience and understand the frustration.
Communication regarding the waiting period is sent out on all documents and available on the website: https://dischemhealth.co.za/faq/. We apologise that it was not communicated effectively.
We have alerted our team to provide more information pertaining your policy and waiting period moving forward.
The Kaelo Team
We are very sorry to hear about your experience and understand the frustration.
Communication regarding the waiting period is sent out on all documents and available on the website: https://dischemhealth.co.za/faq/. We apologise that it was not communicated effectively.
We have alerted our team to provide more information pertaining your policy and waiting period moving forward.
The Kaelo Team
