Delays and deception

I submitted two claims on 22 July. The one claim was processed quickly. Last Friday I was told my other claim is almost finalised but the manager must still sign it off.

Today, exactly two weeks later, I'm being told that processing of the claim is on hold and that Med Assist must first negotiate with the doctor and contact the medical aid.

Because I do not want a bad credit record I paid the gap amount to the doctors with funds from my credit card. This amount was almost R40000. This I will now have to pay interest on.

Don't be fooled by their policy of processing claims within 7 to 10 working days. It's not true.

Come month end and they don't get paid, I'm sure they will not be interested in any excuses and delays but excuses and delays are what they give the customer.