DELAYING TACTICS - Company:- KAELO WESTERN GAP COVER

Item: Kaelo
Rating: 1
Author: Paddy MAHARAJ (P S)

I submitted all my medical shortfall bills to KAELO WESTERN GAP COVER after having a quad bypass heart surgery on the 08 March 2021 - they keep making excuses or using delaying tactics by asking for documents that were submitted - Did anyone have success with the Ombudsman

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Replies (3)

Kaelo's replyOfficial

20 Jul 2021, 12:43

Good day,

Thank you for bringing this to our attention.

We sincerely apologise for your most recent interactions with us. Please note our team will be in contact with you as soon as possible.

Take care and Be safe.

Kaelo's reply20 Jul 2021, 12:43

Official

PM(S

Paddy MAHARAJ (P S)'s updateReviewer Update

20 Jul 2021, 14:24

OKAY LET'S SEE IF THERE ARE MORE EXCUSES - I AM WITH YOUR COMPANY FOR OVER 5 YEARS AND NEVER MADE A CLAIM AS IT WAS THE 01ST TIME TO BE HOSPITALIZED FOR A SERIOUS ISSUE

PM(S

Paddy MAHARAJ (P S)'s update20 Jul 2021, 14:24

Reviewer Update

OKAY LET'S SEE IF THERE ARE MORE EXCUSES - I AM WITH YOUR COMPANY FOR OVER 5 YEARS AND NEVER MADE A CLAIM AS IT WAS THE 01ST TIME TO BE HOSPITALIZED FOR A SERIOUS ISSUE

Kaelo's replyOfficial

20 Jul 2021, 14:26

Good day,

We assure you our team is working on this matter. Kindly note the turn around time for resolution is 24 hours.

Thanking you for your patience.

Kaelo's reply20 Jul 2021, 14:26

Official

Good day,

We assure you our team is working on this matter. Kindly note the turn around time for resolution is 24 hours.

Thanking you for your patience.