JR
Jaco R

1 reviews | Active since Aug 2016

12 Dec 2024, 17:11

Declined 95% of procedure shortfall payments.

Please be very careful. They cannot tell you upfront if a procedure's shortfall will be covered, even if you send them all procedure codes from the Dr. Medical aid paid portion but Kaelo Gap declined 95% of shortfall payments.

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Replies (1)
Kaelo
Kaelo's reply12 Dec 2024, 17:18
Official
We are so sorry to hear this. Our team has been notified of the matter and will be investigating further. Feedback will be shared once the investigation is completed.