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alida.vosloo alida.vosloo
1 reviews | Active since May 2016
29 Nov 2022, 07:14
DEBITED MY ACCOUNT AFTER ME CALLING, LOGING IT ON THE APP AND SENDING A MAIL!
I called you for Medical Insurance but a day or two after receiving the Policy document, I cancelled. YOU STILL DEBITED MY ACCOUNT AFTER ME CALLING, LOGING IT ON THE APP AND SENDING A MAIL! NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!! AGAIN, I GET A SMS TO SAY YOU ARE DEBITING MY ACCOUNT, THIS TIME DOUBLE?????????????????????????? ARE YOU KIDDING ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Kaelo's replyOfficial
29 Nov 2022, 08:21Hi Alida,
We sincerely apologise that you have had a bad experience with us recently and understand the frustration.
We sincerely apologise that you have had a bad experience with us recently and understand the frustration.
We will ensure our team of Experienced Specialists contact you as soon as possible to have the matter resolved.
The Kaelo Team
Kaelo's reply29 Nov 2022, 08:21
Official
Hi Alida,
We sincerely apologise that you have had a bad experience with us recently and understand the frustration.
We sincerely apologise that you have had a bad experience with us recently and understand the frustration.
We will ensure our team of Experienced Specialists contact you as soon as possible to have the matter resolved.
The Kaelo Team