MP
Matsobane P
1 reviews | Active since Feb 2017
05 Jan 2023, 12:51
*****edness
I took this cover for my mom. It’s been a while since I joined Flexicare/ Kaelo Primecure. We agreed on R415 premium every month but because they are ******. They debit more than we agreed on. I would stay for long on a call, from one agent to the next. A mistake happens once, but every month, NO. I’m trying to call them as we speak, there’s no agent to help me🤷🏿♂️. I want my money
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Kaelo's replyOfficial
05 Jan 2023, 12:55Hi Matsobane Phosa,
We apologise for the poor experience you have had with us and fully understand the frustration.
We will ensure our Exec Team contacts you as soon as possible to have the issue rectified.
Yours sincerely, Kaelo
We apologise for the poor experience you have had with us and fully understand the frustration.
We will ensure our Exec Team contacts you as soon as possible to have the issue rectified.
Yours sincerely, Kaelo
Best regards,
Kaelo's reply05 Jan 2023, 12:55
Official
Hi Matsobane Phosa,
We apologise for the poor experience you have had with us and fully understand the frustration.
We will ensure our Exec Team contacts you as soon as possible to have the issue rectified.
Yours sincerely, Kaelo
We apologise for the poor experience you have had with us and fully understand the frustration.
We will ensure our Exec Team contacts you as soon as possible to have the issue rectified.
Yours sincerely, Kaelo
Best regards,