Claims do not result in payouts only stress levels rising

I have been a member of Kaelo for 3 years plus with a two month gap in between when I was retrenched. I claimed for the first time last month and what a pathetic company to deal with. I have been using a broker who is having no luck either. We have been in contact with Kercia Charles but to no avail. She doesnt respond to emails and they wont give me her cell number. First problem, I was asked to send through documents which I did.... it took them days to respond, only to tell me they are missing a document. Then they took TWO WEEKS to tell me they need another document as there is was a break in my cover. Once we had sorted that out, they told me they needed to deduct the break in cover for two months in order to pay me out. That was a week ago and after countless emails, we have had no resolution. If I dont get resolution by the end of this week, I will be cancelling and letting everyone I know (both in the medical field and personally) how pathetic they are.