CLAIM PROCESS
Claim submitted 28 /may, last Wednesday I was told the claim was processed. On Friday I received a mail that means nothing. On phoning today 14 June I am told there is a hold up but no idea what and I will get a mail within an hour. Nothing!!!!!! I have paid the shortfall from medical aid and am now out of pocket.
Helpful (0)
Replies (1)0
Replies (1)
Kaelo's replyOfficial
14 Jun 2021, 14:26Good day,
Thanking you for your patience and understanding. Our service to our valued members is of utmost importance and it is therefore extremely disappointing to us that the service experience did not prove delightful.
We hereby extend our sincere apologies for the inconvenience caused and can confirm our team will be in contact with you shortly.
Take care & Be safe.
Thanking you for your patience and understanding. Our service to our valued members is of utmost importance and it is therefore extremely disappointing to us that the service experience did not prove delightful.
We hereby extend our sincere apologies for the inconvenience caused and can confirm our team will be in contact with you shortly.
Take care & Be safe.
Kaelo's reply14 Jun 2021, 14:26
Official
Good day,
Thanking you for your patience and understanding. Our service to our valued members is of utmost importance and it is therefore extremely disappointing to us that the service experience did not prove delightful.
We hereby extend our sincere apologies for the inconvenience caused and can confirm our team will be in contact with you shortly.
Take care & Be safe.
Thanking you for your patience and understanding. Our service to our valued members is of utmost importance and it is therefore extremely disappointing to us that the service experience did not prove delightful.
We hereby extend our sincere apologies for the inconvenience caused and can confirm our team will be in contact with you shortly.
Take care & Be safe.