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Charlene C
1 reviews | Active since May 2011
03 Dec 2023, 06:49
Cancel Debit order
I took out gap cover with Dishem and then cancelled it an hour later. They debited my account on 30 November, after being told numerous times that the policy was cancelled. I had the debit order reversed, and notified them AGAIN, only to receive an email telling my they going to double debit me at the end of December!!!!!
CAN SOMEONE AT DISHEM DO THIER JOB AND CANCEL THE DEBIT ORDER!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Kaelo's replyOfficial
04 Dec 2023, 12:39Hi Charlene Cross, we sincerely apologise for the service you have received and hope to best assist. Please be informed that our team has been informed and will assist as soon as possible.
The Kaelo Team
The Kaelo Team
Kaelo's reply04 Dec 2023, 12:39
Official
Hi Charlene Cross, we sincerely apologise for the service you have received and hope to best assist. Please be informed that our team has been informed and will assist as soon as possible.
The Kaelo Team
The Kaelo Team
CC
Charlene C's updateReviewer Update
05 Dec 2023, 18:57Hi, it just blows my mind that my policy was NEVER activated, but low and behold the debit order was activated. When I call in there are no details of my ID number, or name, and yet you have activated a debit order, how does that work?
I need proof that this debit order has been cancelled, before you try and double debit my account. It's totally unacceptable.
I don't need your apologies, I need someone to send me proof that the debit order is cancelled.
No one is getting back to me.
Mrs Cross
I need proof that this debit order has been cancelled, before you try and double debit my account. It's totally unacceptable.
I don't need your apologies, I need someone to send me proof that the debit order is cancelled.
No one is getting back to me.
Mrs Cross
CC
Charlene C's update05 Dec 2023, 18:57
Reviewer Update
Hi, it just blows my mind that my policy was NEVER activated, but low and behold the debit order was activated. When I call in there are no details of my ID number, or name, and yet you have activated a debit order, how does that work?
I need proof that this debit order has been cancelled, before you try and double debit my account. It's totally unacceptable.
I don't need your apologies, I need someone to send me proof that the debit order is cancelled.
No one is getting back to me.
Mrs Cross
I need proof that this debit order has been cancelled, before you try and double debit my account. It's totally unacceptable.
I don't need your apologies, I need someone to send me proof that the debit order is cancelled.
No one is getting back to me.
Mrs Cross
Kaelo's replyOfficial
06 Dec 2023, 08:49Good day Charlene, we completely understand the frustration and have followed up with our team to assist as soon as possible.
The Kaelo Team
The Kaelo Team
Kaelo's reply06 Dec 2023, 08:49
Official
Good day Charlene, we completely understand the frustration and have followed up with our team to assist as soon as possible.
The Kaelo Team
The Kaelo Team