bad service/debit order

This scheme its a problem. I have been wrongfully debited for 2 months now and I called in and I spoke to consultant by the name of OBAKENG and he sad he will send an email to the department that deals with debit orders and he never came back to me and I called in again after few days and I spoke to the very same guy and he put me on gold for +_8 minutes without coming back to me and I decided to hang up and call again and request to speak to the manager then I was referred to supervisor by the name of thabiso and I ask him to solve the problem b4 my debit order goes through but he also never came back.thats the reality we are facing with kaelo .