Bad service, slow or no response, deducting money in spite of request of policy to be canelled

I sent an email on 31 October requesting my policy be cancelled. I was sent a form to complete, which I did but did not have access to the policy number at the time of submission of the document. On 22 November I was contacted by Kaelo saying that they couldn't cancel my policy because they cannot access my portfolio with a name and ID number. (How is this even possible??) I forwarded the policy number to them.

On 29 November I asked whether the policy had been cancelled because I'd received no reply. I received an automated reply saying that this matter would be attended to. 5 days have passed now I have yet to receive a reply from a living person.

Not surprisingly, a payment for December was deducted. This is not acceptable. I asked for the cancellation in October. When I asked at the end of October I understood that it was too close to the end of the month in order to expect them to cancel the debit order immediately. The deduction went off, which I don't have problem with.

I want this policy to be summarily cancelled and I want reimbur*****t for the money deducted in December (after all the paperwork was submitted in November already). It is not my fault that this company cannot get its act together and I refuse to pay for their incompetence.

As far as payout is concerned, they are less than pathetic. I submitted all my medical documents to them and then waited. And waited. And waited. I got payed out a measly few hundred rands. How can they call themselves gap cover when the gap is not covered?

I have seen similar reports of HelloPeter from people with the same problem as me. And it seems that they do not reply to complaints either.

They're eager to deduct payments at the beginning of each month but not nearly as eager to respond to complains.

Stay far, far away from this company!!!