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1 reviews | Active since Oct 2016

18 Dec 2024, 17:32

Bad Service from Kaelo Gap

My mom put in a claim 4 times and now the doctors have handed her over. She is a pensioner and does not have the money to pay this due to the fact we have this Gap cover. They are the most unhelpful useless bunch to communicate with each time is a different story. Every time we ask about the payment they say we need to re send the bills etc. What are they doing with the claims we have sent through, and why are they stalling to pay out. We pay every month with out fail. So we want to know what they doing about this. Why must we battle like this

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Replies (3)
Kaelo
Kaelo's reply19 Dec 2024, 10:17
Official
Hi Elaine, we are very sorry to hear this and want to ensure that it is resolved as soon as possible. Our team has been notified and you will be contacted. 
's update23 Dec 2024, 22:05
Reviewer Update
Hi

I recieved a call regarding the gap claim gave all the information was told it will be looked I to and I would be called the following morning. I have since not heard a thing from you. Just got this e mail so how many times much we send the claim through. I feel this is now totally ridiculous and bad business. If this is not sorted out I am going to seek legal action.

Regards
Elaine

Thank you reaching out regarding your Gap claim submission.

As requested, please find below the link to our website where you can submit your Dis-Chem Health Gap cover claim.

Dis-Chem Health Gap Online Claim Submission

Submitting your claim online gives you a priority pass.

Please remember to have your supporting documents on hand before starting the process. These include the hospital invoice, doctor's invoice and Medical Aid statement.

Sincerely
Daverin Martin



Kaelo
Kaelo's reply27 Dec 2024, 12:08
Official
Good day Elaine, 

Please note that our team was notified and the matter has been further escalated.