rF
rochelle F
1 reviews | Active since Dec 2016
18 Nov 2024, 14:43
BAD SERVICE
I HAVE BEEN WITH SANLAM GAP COVER SINCE FEB 2024 AND I HAVE HAD NOTHING BUT ISSUES EVERYTIME (4TH CLAIM) SINCE I JOINED...DECLINED CLAIMS AS THEY DONT KNOW HOW THEIR OWN BENEFITS WORK...IF I DO NOT CALL IN THEN I DONT GET AN UPDATE AND WHEN I DO CALL ALL I GET TOLD IS CLAIM IS IN PROCESS...WHAT KIND OF FEEDBACK IS THIS...NEVER MIND THAT IT IS ALMOST THE END OF NOVEMBER AND THE 2025 BENEFITS AND RATES ARE NOT OUT...YET YOU ARE REQUIRED TO GIVE 1 MONTHS NOTICE...HOW DOES THIS GIVE ONE TIMNE TO FIND A NEW GAP COVER....SO OVER THIS...BUT LET ME NOT PAY 1 PREMIUM THEN I WILL HAVE NO COVER
Helpful (0)
Replies (5)0
Replies (5)
Kaelo's replyOfficial
18 Nov 2024, 15:17Hi Rochelle, we sincerely apologise for your experience. Please note that our team has been notified of this and will be investigating. Feedback will be shared with you once the matter has been attended to. Please do not share sensitive information on this platform for security safety purposes.
Kaelo's reply18 Nov 2024, 15:17
Official
Hi Rochelle, we sincerely apologise for your experience. Please note that our team has been notified of this and will be investigating. Feedback will be shared with you once the matter has been attended to. Please do not share sensitive information on this platform for security safety purposes.
rF
rochelle F's updateReviewer Update
18 Nov 2024, 15:50LIKE THE THE CLAIM THAT IS STILL IN PROECESSING AND THAT IS ALL I AM TOLD!!!!
rF
rochelle F's update18 Nov 2024, 15:50
Reviewer Update
LIKE THE THE CLAIM THAT IS STILL IN PROECESSING AND THAT IS ALL I AM TOLD!!!!
Kaelo's replyOfficial
19 Nov 2024, 16:19Hello Rochelle, our team has concluded the investigation. Please confirm if you received any form of communication from us and that the matter was resolved.
Kaelo's reply19 Nov 2024, 16:19
Official
Hello Rochelle, our team has concluded the investigation. Please confirm if you received any form of communication from us and that the matter was resolved.
rF
rochelle F's updateReviewer Update
20 Nov 2024, 08:06Hi
my claim has been resolved and the only person I want to compliment is Maggy Reitz who has been OUTSTANDING with feedback!!!!
my claim has been resolved and the only person I want to compliment is Maggy Reitz who has been OUTSTANDING with feedback!!!!
rF
rochelle F's update20 Nov 2024, 08:06
Reviewer Update
Hi
my claim has been resolved and the only person I want to compliment is Maggy Reitz who has been OUTSTANDING with feedback!!!!
my claim has been resolved and the only person I want to compliment is Maggy Reitz who has been OUTSTANDING with feedback!!!!
Kaelo's replyOfficial
20 Nov 2024, 08:12We are glad to hear that and thank you for coming back with the update.
Kaelo's reply20 Nov 2024, 08:12
Official
We are glad to hear that and thank you for coming back with the update.