BAD SERVICE

I am extremely unhappy with the service I experienced thus far. I submitted 6 claims online, on each claim there was outstanding documents requested, which I then emailed everything and even called the call centre to confirm whether my documents were received successfully. According to the agent that I spoke to on Friday morning everything was well received and was emailed to the relevant department. However, this morning I called and the agent I spoke to say no documents was received, I then requested to speak to a team leader, the line disconnected, and she never bothered to call me back to listen to my complaint and to assist.