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Smangele N
1 reviews | Active since Mar 2019
14 Jul 2023, 14:48
Bad service and unfair treatment
My son Linda was referred to a rheomatology due to back pain that he has been safering from and for two years he was going to the back clinic. Due to not having any savings left Dr charged me R200 for consultation. I have been pay gap cover since 2019. I submitted all that was requested on the 29/06/2023 and till now I am given the run around. Everytime I call I get a different person who ask for some thing else. Their turn around is 10day but till to date I have not received anything except email that request the same things that I have submitted. This is frustrating.
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Replies (3)0
Replies (3)
Kaelo's replyOfficial
14 Jul 2023, 14:52Good day Smangele Nsubuga, we sincerely apologise for the service you have received.
We have sent your details through to our team to assist and you will be contacted as soon as possible.
The Kaelo Team
We have sent your details through to our team to assist and you will be contacted as soon as possible.
The Kaelo Team
Kaelo's reply14 Jul 2023, 14:52
Official
Good day Smangele Nsubuga, we sincerely apologise for the service you have received.
We have sent your details through to our team to assist and you will be contacted as soon as possible.
The Kaelo Team
We have sent your details through to our team to assist and you will be contacted as soon as possible.
The Kaelo Team
SN
Smangele N's updateReviewer Update
17 Jul 2023, 10:32The explanation I received is useless to me. Because I have been paying this cover since 2016without fail. I don't have any savings left and I sent them a remittance from Fedhealth explaining that I have savings . Now they are still telling me nonsense
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Smangele N's update17 Jul 2023, 10:32
Reviewer Update
The explanation I received is useless to me. Because I have been paying this cover since 2016without fail. I don't have any savings left and I sent them a remittance from Fedhealth explaining that I have savings . Now they are still telling me nonsense
Kaelo's replyOfficial
17 Jul 2023, 10:37Good day Smangele,
We sincerely apologise for the experience you have had wit us and hope to have reached a resolution. Please le us know if we can further assist.
Best Regards,
Amu
We sincerely apologise for the experience you have had wit us and hope to have reached a resolution. Please le us know if we can further assist.
Best Regards,
Amu
Kaelo's reply17 Jul 2023, 10:37
Official
Good day Smangele,
We sincerely apologise for the experience you have had wit us and hope to have reached a resolution. Please le us know if we can further assist.
Best Regards,
Amu
We sincerely apologise for the experience you have had wit us and hope to have reached a resolution. Please le us know if we can further assist.
Best Regards,
Amu