Bad customer service

I am very disappointed with the poor service and lack of empathy I received from the consultants while seeking assistance for a severe headache. When I contacted the call centre, no proper effort was made to assess my symptoms or provide clear guidance regarding my cover. While at the hospital, another consultant dismissed my condition as though it was not serious, which was extremely insensitive and unprofessional. As a member, I expect consultants to communicate with empathy, care, and professionalism, especially during health-related situations. This experience added unnecessary stress during an already difficult time.

I will be cancelling my cover and moving to a company where I am treated with respect. The level of service I received from your agents yesterday was disgusting!