Appalling Service for such a big company

I would rate zero stars if I could here... I have been trying to change the policyholder and remove all dependents for since November and been sent from Kaelo to Sanlam Gap Centriq with absolutely no resolve. Kaelo is pushes me to Sanlam Gap with no accountability, during the first 3 weeks of December after speaking to 3 different agents who gave me 3 different stories and it seems says what I want to hear, the last call I had was with Nokhuthula from Kaelo, she was dismissive, and condescending assured me however at the end of that call that she will return my call that was on 20 December, it is now the 28 December and I am still waiting yet she did send the email over to Sanlam Gap but I have received absolutely no communication or resolution. And the appalling cherry on top is they have deducted premium for the last two months which is now a new problem.

Save yourself the money, feeling of being treated like a child and stress and do not join Kaelo /Sanlam Gap.