Appalling customer service

Item: Kaelo
Rating: 1
Author: Charles T

This is the ****piest and most unprofessional organization with no clue of what health care is all about, let alone customer service. Dealing with this ameteurs is like signing your death wish. Please rather look elsewhere or you will be left for dead in the time of need.

Helpful (0)

Replies (3)

Kaelo's replyOfficial

16 Aug 2022, 13:43

Hi Charles, we're sorry to hear to about your experience. One of our agents will be in contact with you shortly to address your concerns.

Kaelo's reply16 Aug 2022, 13:43

Official

Hi Charles, we're sorry to hear to about your experience. One of our agents will be in contact with you shortly to address your concerns.

Charles T's updateReviewer Update

16 Aug 2022, 14:15

All I need is you to help me escalate my horrible experience to the ombudsman cause clearly you do not have the capacity to resolve client queries.

Charles T's update16 Aug 2022, 14:15

Reviewer Update

All I need is you to help me escalate my horrible experience to the ombudsman cause clearly you do not have the capacity to resolve client queries.

Kaelo's replyOfficial

18 Aug 2022, 16:20

Hi Charles, We tried to contact you from the 2022/08/15 to date... Kindly confirm a suitable time to call you in order to effectively assist. Thank you.

Kaelo's reply18 Aug 2022, 16:20

Official

Hi Charles, We tried to contact you from the 2022/08/15 to date... Kindly confirm a suitable time to call you in order to effectively assist. Thank you.