Admin a mess at Salam/Kaelo Gap Cover - Avoid

Salam Gap cover does pay out when you claim, but lets look back at the admin nightmare they are as a company.

4 years ago, I changed my cover from family to single, that didn't happen. What did happen was they opened 2 policies instead. This lead to me chasing after them for a refund. They still didn't change me to single and I have been paying family rates ever since...which they fail to want to change or refund.

In Aug 2020, I cancelled this policy due to retrenchment. I completed their form and used the email on the form they ask me to use to send the form. Almost 4 months later and I am still struggling to cancel this policy. No one responds to emails, call centres send you back and forth. Complaints department don't respond or contact you.

Today I phoned again and they told me the email on the form is incorrect and I should use a different email which they provided. The funny thing is the form they sent me is the exact same form as before with the exact same incorrect email on it.

I have asked for a refund as this is a Salam error, not mine. The call centre agent said that it would not be possible to refund the money. This has highly upset me as this was in no way my error. I am so over call centres and faceless companies.

Who will pay for all the time I have wasted on this company running around their incompetence?