Absolutely useless, unable to do basic requests for months

This is the second negative complaint I am making in the space of 3 months. I have been trying since early December to change my details with my Sanlam Gap Cover, run by these utterly useless KAELO people, I have received 3 emails confirming my details have been changed, and everytime I phone in, my details have not been changed. I am trying to change the main member, as well as our medical aid details as we have changed medical aids, I have sent through the required forms, why is this so impossible?

Reference number ***4