Absolutely appalling service. Stay away!

Absolutely appalling service. Stay away!

My experience with Kaelo has been nothing short of exhausting and deeply disappointing. What should have been a straightforward claims process turned into a three-month ordeal of endless back-and-forth communication, repeated follow-ups and seemingly no one taking proper ownership of the matter.

Over 112 emails were sent, with only 3 replies received. Let that sink in. The lack of communication is simply unacceptable, particularly when dealing with claims that directly affect people who are relying on their benefits.

It took three months for Kaelo to try to establish what was happening with the claims, and throughout the process, getting a clear answer or meaningful response felt virtually impossible. Instead of proactive communication, accountability and efficient resolution, I was left chasing answers repeatedly.

Customers should not have to send over a hundred emails just to get a response or have their claims properly investigated. The time, frustration and sheer effort required to get any traction were completely disproportionate to what should be a basic customer service function.

The lack of communication, the delays and the apparent absence of accountability are simply unacceptable.

Based on my personal experience, I would strongly caution anyone considering Kaelo to think carefully before committing. Customer service is not an optional extra. It is fundamental to the service being provided, and in my experience, Kaelo fell woefully short.

Stay away. There are better ways to spend your time than chasing a company for three months to get answers.