41 days to process a claim

Item: Kaelo
Rating: 1
Author: CGL H

I need my gap claim sorted out please. It's been 41 days and I still have not received monies owed. I submitted TWO claims on 11 December 2020 - only one was processed after following up every other day! I resubmitted the second one on 13 January 2021 due to lack of processing, but the feedback received was for the already processed claim. Please sort this out.

Helpful (0)

Replies (4)

Kaelo's replyOfficial

22 Jan 2021, 14:13

Good day Mr Hartley,

Please note our Executive team is currently liaising with you and we will ensure this matter is resolved timeously.

Take care & Be safe.

Kaelo's reply22 Jan 2021, 14:13

Official

Good day Mr Hartley,

Please note our Executive team is currently liaising with you and we will ensure this matter is resolved timeously.

Take care & Be safe.

CGL H's updateReviewer Update

25 Jan 2021, 09:12

No-one has contacted me. Please don't send an automated, generic response without actually doing what you say you're going to do!

CGL H's update25 Jan 2021, 09:12

Reviewer Update

No-one has contacted me. Please don't send an automated, generic response without actually doing what you say you're going to do!

CGL H's updateReviewer Update

26 Jan 2021, 10:56

I still have not been contacted!

CGL H's update26 Jan 2021, 10:56

Reviewer Update

I still have not been contacted!

Kaelo's replyOfficial

27 Jan 2021, 13:18

Good day,

Our team will be in contact with you as soon as possible.

Take care & Be safe.

Kaelo's reply27 Jan 2021, 13:18

Official

Good day,

Our team will be in contact with you as soon as possible.

Take care & Be safe.