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I have been trying to submit 4 claims to Kaelo Gap since Sep 2023, still ongoing. This is the most useless service ever experienced. I submitted online, telephone, emails. The most common feedback is they require additional documentation (everything has been supp****). Then they process amounts where I have no ide where they get it. Now we have surpass 180days since the claim and they want motivation why they need to carry on with the claim (absolute useless). I get the feeling this is the plan to make the people claiming so fed-up that they eventually leave it. If I could give a negative score I would gladly do it. Useless organization.