Spectacular incompetence

17 days ago, having paid for a Nespresso Pod holder from Justplay for my girlfriend's birthday which was 12 days away, I was obviously filled with an air of excitement and would have my order in 5-10 days.<br> <br> The next day I got a message from Justplay saying I hadn't paid for my order and this is when I started dealing with Carol, the personification of sheer incompetence.<br> <br> Having sent her a bank notification, SMS notification, 2 email notifications from PayFast (awesome service), Carol was still unable to help me get my order moving. After numerous calls she finally did help me. There was hope. Only, she sent me the wrong order and it was bent and wobbly and when she found the right order, she made it sound like she was doing me a favour.<br> <br> On Monday I was assured my order would be sent. Today is Wednesday and it still hasn't been sent. So she is not only ***********, but also dishonest and has the audacity to be rude to me when I call her out on it?<br> <br> Important to note that is has taken 31 messages, 12 phone calls, 6 emails and 17 days to send an order 21km, and it still isn't here.<br> <br> Apparently it will be here tomorrow, but with Carol's track record of empty promises, who knows?