Make the sale

I purchased underwear at just undies to the value of R580. The sales lady measured me for the bras and insisted that the ones I chose where the correct size. When I got home and tried them on, all 4 did not fit. So I went back to the store but it was closed. I went back the next day only to be told again they will get me the correct size or I could get it in a different size, but I would need to pay more. I declined and asked for a refund. I spoke with the store owner/manager. She also declined my refund and said I was rude and I was shouting, however I asked would she be happy if she was misold and mislead with her own money? The lady who sold me the bras also admitted that she gave me the closet size to mine as they did not have the size I needed. She said she felt that the cuts where big and assumed it would fit. This is pathetic work ethic and *******. They need to be dealt with.

They just wanted to make a sale and sold me whatever they had available. Which is not right