Zero customer care or service

I order Just Teddy from Hyde park on Uber Eats on 2nd March 2024. Special & specific delivery instructions were made of “PLEASE NO KETCHUP “ due to allergens . This was not followed , and on top of this cold old food was delivered . On contacting both over eats and just teddy .. I spoke to Eve who assured me a refund will be made . I provided my banking details and followed up numerous times . It’s not the R171 … it’s the principle for me that matters more . Very sad and disappointing that Just Teddy is not only completely disinterested in customer service .. but makes empty promises in rectifying their wrong doing