Worst on line experiance

To start off I have over 296 purchases on line, including places like USA, UK and China so I am not new to purchasing on line.

This is the worst experience I have ever had with an online order to date.

On the 24th November 2017 I placed an order for a military bed for use at a military reenactment taking place the very next month. Now the web page of this company showed all the items they have and you would assume that they were in stock. There was no message at all to say that they did not have stock and it would take months to make the item. If I had of known that I would not have confirmed my order and paid the money, I would just gone to a military surplus store .

I received a quote from them almost immediately and paid the money and I wrote to them in an email.

11/24/17 to JustSteel Morning, Payment has been made, please go ahead with the order.

No reply was sent

11/30/17 to JustSteel Good day What is the status with my order?

No reply was sent

I then started to phone and got voice mail, no answer at all, the on line help was off and the tracking facility not working, there was no way for me to find out what was going on.

A week before the reenactment I sent another email

12/7/17 to JustSteel

It is now 14 days, no answer to my emails, your phone goes to voicemail and you have my money, I have no product.

Still no reply.

I went to my bank to try to get the payment returned and was advised to report it to their ***** division, which I did. The very next day the I received and answer.

Good Morning Mr Coetzee

We hereby acknowledge receipt of your case and thank you for bringing this matter to our attention. We tried to contact you on the cell number provided but the line was just ringing.

The owner of the Just Steel company has advised that the company has closed for the holidays on the 8/12/2017 and will reopen on the 18/01/2018. He has advised that there is an error message on their website as their IT is busy with their website.

He further advised that Mr Coetzee should revisit the contract and agreement on the site and check specifically for the lead time which is 6 weeks or alternatively if you would like to cancel the order to please check the refunds policy on the website.

Kind regards,

Now there is a problem I signed NO contract with anyone, just bought a bed on line, in the email quotation there is no mention of any 6 weeks of anything and they actually **** as they supposedly closed on the 08 December 2017 but I had been trying to get hold of them since 25 November 2017, by email and by phone, if they only closed on the 8th then why not answering.

Now if that is not insulting enough I receive and email on January 15,2018 from ********** titled "Just Steel Management Letter" with no name attached and with threats. Really....so let me break it down with answers

The first part was crying about labour issues and I really do not care, if you have labour issues stop selling to the public, withdraw your sales until you are sorted. There is no sympathy from me with regards to this.

"You as client is required to confirm in writing whether the item requested is in stock prior to making payment and if that confirmation was not received then payment being made would imply that you accepted that delivery could take up to 6 weeks from date of payment receipt. " No where does it say I must confirm if its in stock on the quotation, the item is advertised on their web page just like any other on line site, I confirmed to go ahead with the order on the 24th November and payment was made and again no where on the quotation did it say anything about six weeks, if it had I would of gone elsewhere.

"Regrettably, a certain number of clients refused to accept the terms and conditions and prior to 6 weeks having expired deduced that Just Steel was a ***** and/or ****. This assumption they have decided to publicize on the ******ion funded website www.hellopeter.com. This particular act of defamation is expressly prohibited in our terms and conditions and considered a fundamental breach of contract."

Excuse me you have heard of the constitution of South Africa, you are aware that we have freedom of speech in this country especially when our hard earned money is taken by a company who has not got the decency to contact its clients. Again with a contract, I signed no contract with you.

"You are reminded that posting comments on www.hellopeter.com is not only prohibited by the contract that exists between us but serves no purpose except to defame us and circumvent legal processes that are available to you in terms of the CPA."

Defame, legal action, are deluded Mr unknown manager writer, you want to take legal action against clients YOU ignored, YOU took money from them and than YOU ignored them. For all intents and purposes you took the money and ducked.

"We do not intend to let you wait much longer. We appreciate your understanding and reassure you that your goods will be delivered a.s.a.p. Our staff will be in touch with you soon to discuss delivery. Things should return to normal by the second week of February 2018. Our call centre staff have returned to duty after a much deserved December/January break the 15th of January 2017 and the (011) ********** number is now available. If you can’t get through please understand that we are likely to experience extremely high call volumes."

Right to his moment I am writing here there has be zero contact from Shape Office (Pty) Ltd trading as Just Steel, even that is suspect but leave that as it be.

"We look forward to our most successful year yet and wish you and your family a prosperous 2018. Yours sincerely Just Steel Management"

Last email: Feb 15 to Just Steel Email dated 16 Jan 2018 for you stating the second week of Feb thing will be back to normal yet still no delivery or mention of delivery, purchase 25 Nov 2017, today's date 15 Feb 2018, no contact at all about item purchased, unable to check on webpage as it is still not working, I am not going to spend more money trying to phone, so how much longer must I wait for this product ?

I decided not to phone as this is just costing me money each time I phone to talk on an answering machine that they do not return calls.

Afternoon of the 01st March 2018 I received a phone call from a lost transport driver who had my bed, I met up with him and received the bed from him, no word from Just Steel and their anonymous letter writer.

14 weeks after order confirmation I received this item, 95 days of wondering if I will ever see the product or my money again.

Lets nutshell this whole thing, you take my money , refuse to answer my email or return my calls, send me a threatening letter and on January 16, 2018 say the above. After what you have done I would never hand lets repeat that NEVER use your company for anything ever again. You have no customer service at all, no decency, you think you can rule my life by telling me what I can or cannot do, you think for one minute I would ever use you again or recommend you to any of my friends or family, not a flippen chance.

There is nothing wrong with the product and this is not about the product, it is about the extremely bad customer service that clients receive from this company, I have better customer service from China then from Just Steel, you want to use them go ahead that is your choice. Shape Office (Pty) Ltd trading as Just Steel remember one thing, I can prove everything I have said above, nothing above is fabricated, it is just the truth, if you can not handle the truth maybe you should not be in business.