Receptionist put the phone down on me whilst I was trying to explain something - now wont answer the phone

<p>Hi - I requested a quotation for some clothing lockers from Just Steel's on-line portal and received their quotation timeously. I wanted to do business with the company but thought it better to first check on-line to see what their reviews were like. There were a number of negative reviews so I thought it might be better to phone them first to ensure that there would be no delays or problems with delivery. The lady that answered the phone was amicable when I first started talking but when I told her the concerns about delivery she explained a little about their problems and then just hung up. I thought that this was not very professional and decided to rather take my business elsewhere. I received a phone call today from the same lady (I assume it was the same lady) asking me if I received their quotation. I told her that I had but that I had decided to buy from somewhere else because of the bad reviews and them putting the phone down on me. I understand that not everyone always has a good day but actions like this can seriously damage a company's image. Not all the words had even come out of my mouth and the lady put the phone down on me yet again. I was very civil when I was talking to her and my voice was not raised so there was no reason whatsoever for her to put the phone down. When I tried phoning again almost immediately 3 times thereafter, the call was not answered. I phoned again about 10 minutes later and the call was answered. I then asked the lady (this was definitely the same lady) to please put me through to someone in management. She said she would get someone to phone me. I told her that I was going to give her 1 hour to make sure that someone contacts me or that I was going to put my complaint on " Hello Peter". From this experience, I can honestly say that I would NEVER do business with the company in the future unless there was a change in the way they dealt with their potential customers. I own my own company and would be horrified if someone allowed my company to be in disrepute and would have liked to have been able to contact management before taking this route but there is unfortunately no way of contacting management directly</p>