PAYMENT GONE WRONG

So I bought a cupboard online from a company called Just Steel. You pay via EFT, I did. It was via instant payment. Delivery after payment is generally 2 working days. So a week went by and I gave them a call and they told me they hadn’t received my payment, I sent through a POP, again they confirmed that they hadn’t received this payment.

Anyways I contacted my bank and after loooooong fights, the bank confirmed they paid the money into Just Steels account shortly after. I paid the money on the 9th August and the bank paid it over the end of August – 26th or so. Now it was R3534. I have phoned Just Steel and emailed them many times, they never respond anymore! The last time I spoke to them (about a month ago), they told me they still hadn’t received anything. So I contacted ABSA (our bank) again, ABSA phoned FNB (Just Steels Bank) and FNB confirmed that the money was in fact in Just Steels account. I phoned Just Steel again, they denied it. So I asked them to obtain a written letter from their bank confirming that the money is not in their account so I can take the letter to my bank. They said they would, but haven’t. Now when I phone there is no answer at all. I am at my wits end.

It may sound like only R3534 but I have had to purchase these cupboards elsewhere now because I needed them for work. So Its cost me R7000 altogether! As they’ve already told me “R3500 is nothing to us, it’s a small amount of money” but it doesn’t mean I should just leave it. Very BAD attitude!!! I will take this further.