How to FAIL in business

We placed the order for a steel cabinet on 1st September 2017 and paid for it. At the time, we understood there would be a "up to a 14 days delivery period". This has long since passed (as of today, 2nd October 19 working days have gone by). My partner has made several follow up calls to JUST STEEL, to attempt to track our order, to no avail. Despite being promised that we would receive the confirmed despatch date for the cabinet by last week, Thursday, to date, no-one from Just Steel has reverted to us. Today, I called Just Steel and requested to speak to Peter Lingwood, the CEO to express my dissatisfaction at their service. He was unavailable according to Alecia, who stated she was the Call Centre Manager. I asked her to speak to a senior manager. Also unavailable. I explained that I was upset that no-one had reverted to us and simply wanted to know that our cabinet would be delivered . Alecia referred me to the "T's & C's", to cover for their late delivery. I stated that the business website is not functioning properly - TRACK MY ORDER & LIVE HELP, both UNAVAILABLE (go figure!) on line.

This is unacceptable business practice, and I informed Alecia that I was recording the discussion, which was like water off a duck's back to her. I warned her that I would take further action, and she stated that I should not threaten her!

I believe that JUST STEEL use their T's & C's as their "get out of jail card" for poor service. It is shocking that one cannot get hold of senior management! Check out this hellopeter website for how many complaints of this nature are on line. Clearly there is a problem in this business. For people to take the time out (as I have) to post a complaint on line, should be a warning to other consumers to AVOID THIS BUSINESS!!