ND
Neil D
1 reviews | Active since Jan 2013
20 Jun 2024, 16:54
Don't waste your time or money.
Got about 2 grand's worth of stuff.
I was told it would be delivered by 330pm at 3pm, so I cancelled my plans to make sure I could collect.
I messaged the driver as he kept darting around town. The app said he would be here in 20 minutes. It did that for over 90 minutes as I waited.
Just protein were un-contactable. The delivery provider, Brease, un-contactable for 2 hours.
They essentially use an uber for commercial deliveries, so this driver took my stuff all around town, ignored my messages, etc etc. Who knows what he did with it, who it was, etc. But he wasn't professional and neither is brease and just protein.
So I am carrying on with my day.
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Replies (1)
Just protein's replyOfficial
26 Nov 2024, 18:04Hi Neil, thanks for the review. We answered your calls and told you we'll update you as soon as we got in touch with Breaze. Breaze works on the same concept as any other courier, one driver to deliver numerous parcels, the time on the tracking is only an estimate and on this day the driver ran a little late.
We did refund you entirely for your purchase and even wanted to make it up to you for delivering 2 hours late by letting you keep the items after we refunded you. But thanks for the review in any case, we'll use this case to ensure our operations work a little smoother in the future.
We did refund you entirely for your purchase and even wanted to make it up to you for delivering 2 hours late by letting you keep the items after we refunded you. But thanks for the review in any case, we'll use this case to ensure our operations work a little smoother in the future.
Just protein's reply26 Nov 2024, 18:04
Official
Hi Neil, thanks for the review. We answered your calls and told you we'll update you as soon as we got in touch with Breaze. Breaze works on the same concept as any other courier, one driver to deliver numerous parcels, the time on the tracking is only an estimate and on this day the driver ran a little late.
We did refund you entirely for your purchase and even wanted to make it up to you for delivering 2 hours late by letting you keep the items after we refunded you. But thanks for the review in any case, we'll use this case to ensure our operations work a little smoother in the future.
We did refund you entirely for your purchase and even wanted to make it up to you for delivering 2 hours late by letting you keep the items after we refunded you. But thanks for the review in any case, we'll use this case to ensure our operations work a little smoother in the future.